What action should a salesperson take if a customer wants to test drive a vehicle?

If a customer wants to test drive a vehicle, the correct action for a salesperson is to ensure that the customer has a valid driver's license and insurance, and to accompany them on the drive. This practice is important for several reasons.

First, verifying that the customer has a valid driver's license helps ensure that they are legally permitted to operate the vehicle, which protects both the dealership and the customer. Additionally, confirming that they have insurance provides further security, as the dealership is not liable for any accidents that may occur during the test drive.

Accompanying the customer during the test drive is vital for safety and oversight. It allows the salesperson to provide information about the vehicle's features, address any questions the customer may have, and monitor how the customer drives the vehicle. This supervision also helps to mitigate risk, as the salesperson can intervene if necessary.

The other options would not adhere to best practices for customer safety and dealership liability. Allowing a customer to drive without supervision or providing a temporary license could lead to various legal and safety issues. Also, requesting a loan application before a test drive might discourage customers from experiencing the vehicle firsthand, which is an essential part of the sales process.