Wisconsin Motor Vehicle Salesperson Manual Practice Test

All written or spoken information you give customers must be?

1. Accurate

2. Entertaining

3. Truthful

4. Vague

The correct answer is: Accurate

All written or spoken information given to customers must always be accurate. This means that the information must be true and factual, without any exaggerations or omissions. Inaccurate information can lead to miscommunications and misunderstandings, which can harm the relationship between a business and its customers. It's important to always double-check information before providing it to customers to ensure accuracy. Options B, C, and D are incorrect because entertaining, while nice, is not always necessary in business communication, and truthful and vague do not fully capture the importance of accuracy in customer communication.